Nov 04, 2023NewsroomData Breach / Cyber Attack Identity and authentication management provider Okta on Friday disclosed that the recent support case management system breach affected 134 of its 18,400 customers. It further noted that the unauthorized intruder gained access to its systems from September 28 to October 17, 2023, and ultimately accessed HAR files containing … [Read more...] about Okta’s Recent Customer Support Data Breach Impacted 134 Customers
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Okta’s Support System Breach Exposes Customer Data to Unidentified Threat Actors
Oct 21, 2023NewsroomData Breach / Cyber Attack Identity services provider Okta on Friday disclosed a new security incident that allowed unidentified threat actors to leverage stolen credentials to access its support case management system. "The threat actor was able to view files uploaded by certain Okta customers as part of recent support cases," David Bradbury, Okta's … [Read more...] about Okta’s Support System Breach Exposes Customer Data to Unidentified Threat Actors
Data Transparency and its Impact on Customer Trust
How do organizations earn and build trust when it comes to the personal data that customers share with them? Customers certainly expect these organizations to comply with all privacy laws that are now in place in more than 130 countries. Customers also expect them not to sell personal data without consent and to try to avoid data breaches that could expose personal data. While … [Read more...] about Data Transparency and its Impact on Customer Trust
Power to Fly: How Elastic’s Tiffany Witwer Built a Career from Civil Engineering to Customer Success
This blog post was originally published on the Power to Fly website.Tiffany Witwer from Elastic is a proud mom of three.“I enjoy being a parent because it teaches me patience and it gives me a different perspective,” she shares. “It allows me to be more present, laugh more, and appreciate the small things.”In between her duties as a mom, she keeps herself mentally and … [Read more...] about Power to Fly: How Elastic’s Tiffany Witwer Built a Career from Civil Engineering to Customer Success
Break down data silos to unlock great customer experience
For all the zettabytes of data companies have amassed to date, surprisingly little of it influences how customers interact with and use products and services.That’s because most of the data winds up in silos of various kinds, never to inform those experiences. Indeed, eight in 10 businesses today still lack a comprehensive data strategy, according to Accenture–and just as many … [Read more...] about Break down data silos to unlock great customer experience
Exploit Research Strengthens Customer Protection
CrowdStrike continuously observes and researches exploit behavior to strengthen protection for customers Code execution techniques constantly target Windows, Linux and macOS operating systems Successful remote/arbitrary code execution can enable a foothold for attackers to continue compromise Understanding and detecting post-exploit activity is imperative for keeping … [Read more...] about Exploit Research Strengthens Customer Protection
Introducing Cisco Responsible AI – Enhancing Technology Transparency and Customer Trust
Artificial Intelligence (AI) is increasingly part of our everyday lives, and this transformation requires a thoughtful approach to innovation. Cisco is committed to delivering technologies and services by managing AI development in a way that augments our security, data privacy, and human rights focus – fostering a more inclusive future for all. Today, I am proud to announce … [Read more...] about Introducing Cisco Responsible AI – Enhancing Technology Transparency and Customer Trust
Open Banking: Building customer trust through secure experiences
The rise of “Open Banking” has enabled banking customers to choose to share their previously inaccessible, locked down data with all sorts of third parties — from budgeting apps to mobile wallets, to peer to peer payment providers. This revolution has been a welcome boon for banks, customers, and financial services innovators alike. The ability to securely share access and … [Read more...] about Open Banking: Building customer trust through secure experiences
SolarWinds Hackers Breach Microsoft Customer Support to Target its Customers
In yet another sign that the Russian hackers who breached SolarWinds network monitoring software to compromise a slew of entities never really went away, Microsoft said the threat actor behind the malicious cyber activities used password spraying and brute-force attacks in an attempt to guess passwords and gain access to its customer accounts. "This recent activity was mostly … [Read more...] about SolarWinds Hackers Breach Microsoft Customer Support to Target its Customers
Strengthen customer relationships with Cisco SecureX
Cisco Partner Summit is one of my favorite events as I get feedback from partners on our technology roadmap, but more importantly, it is a valuable opportunity to discuss how we can work together to solve customers’ security challenges. Now this year is virtual, so it is a bit of a game-changer in terms of delivery and interaction, but some of the underlying key security … [Read more...] about Strengthen customer relationships with Cisco SecureX