Elastic’s Vice President of Global Customer Support, Julie Baxter-Rudd, got her start in technical support over two decades ago.“I was super lucky to find support early on,” she says with a smile. “It is a people business, from the customers we serve to the teams that help deliver the service. I love people, in all their glorious forms.”It's the people that led Julie to … [Read more...] about 4 tips to excel in technical support from Elastic’s Julie Baxter-Rudd
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Technical Analysis of the WhisperGate Malicious Bootloader
On Jan. 15, 2022, a set of malware dubbed WhisperGate was reported to have been deployed against Ukrainian targets. The incident is widely reported to contain three individual components deployed by the same adversary, including a malicious bootloader that corrupts detected local disks, a Discord-based downloader and a file wiper. The activity occurred at approximately the same … [Read more...] about Technical Analysis of the WhisperGate Malicious Bootloader
CrowdStrike Expands Technical Integrations for Healthcare
The Healthcare Security Crisis The FBI has released many warnings of ongoing ransomware attacks targeting U.S. healthcare and first-responder networks over the last three years, with ransomware families being updated with new names as hackers exchange sophisticated hacker-for-hire code and models to exploit vulnerable healthcare facilities. From penalties and Health Insurance … [Read more...] about CrowdStrike Expands Technical Integrations for Healthcare