• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Home
  • Contact Us

iHash

News and How to's

  • UVCeed Mobile UVC Light Sanitizer for $119

    UVCeed Mobile UVC Light Sanitizer for $119
  • AddStars Reviews: Lifetime Subscription for $59

    AddStars Reviews: Lifetime Subscription for $59
  • Locker Password Manager Premium Plan: Lifetime Subscription for $49

    Locker Password Manager Premium Plan: Lifetime Subscription for $49
  • The 2023 Complete Blender Bundle: Learn to Create Game Art in Blender for $34

    The 2023 Complete Blender Bundle: Learn to Create Game Art in Blender for $34
  • The 2023 Complete AWS Cloud Engineer, Developer & Architect Course Bundle for $49

    The 2023 Complete AWS Cloud Engineer, Developer & Architect Course Bundle for $49
  • News
    • Rumor
    • Design
    • Concept
    • WWDC
    • Security
    • BigData
  • Apps
    • Free Apps
    • OS X
    • iOS
    • iTunes
      • Music
      • Movie
      • Books
  • How to
    • OS X
      • OS X Mavericks
      • OS X Yosemite
      • Where Download OS X 10.9 Mavericks
    • iOS
      • iOS 7
      • iOS 8
      • iPhone Firmware
      • iPad Firmware
      • iPod touch
      • AppleTV Firmware
      • Where Download iOS 7 Beta
      • Jailbreak News
      • iOS 8 Beta/GM Download Links (mega links) and How to Upgrade
      • iPhone Recovery Mode
      • iPhone DFU Mode
      • How to Upgrade iOS 6 to iOS 7
      • How To Downgrade From iOS 7 Beta to iOS 6
    • Other
      • Disable Apple Remote Control
      • Pair Apple Remote Control
      • Unpair Apple Remote Control
  • Special Offers
  • Contact us

Apple to Make Huge Changes to AppleCare

May 11, 2013 by iHash Leave a Comment

Apple held a town hall session on Thursday to inform tech staff that major changes are coming to AppleCare and AppleCare+, reports AppleInsider.

applecare

Apple Vice President Tara Bunch announced that the changes would soon roll out across the U.S. then later across the world. The changes are being referred to under the “One Apple” brand; however, its unclear if the term is for internal use only.

“The biggest announcement, was the way repairs for iPhones will be handled soon,” the person, who asked not to be identified due to their active status as an Apple employee, told AppleInsider. “The way it is now, if almost anything is wrong with an iPhone, iPod, or iPad, the entire device is exchanged for a like-new re manufactured (sic) device, whether brought into an apple store or sent in for mail in repair. Now we are starting to actually repair the products and return the same device to the customer.”

Apple Stores are currently equipped to replace speakers, receivers, home buttons, vibrator motors and batteries. However, come June they will reportedly be able to replace displays and in July they will repair issues with cameras, sleep/wake buttons, and logic boards. Employees will gain access to advanced diagnostic tools that can remotely assess hardware problems and send the data directly to technicians for quicker turnaround times. Bunch reportedly said Apple will save nearly $1 billion per year by performing repairs in-store.

Another huge change is that the paid AppleCare service will become a subscription based purchase attached to a person rather than a device. A subscriber will get in-store training and each of their devices will be covered under the warranty. The new service could also include “exclusive” 24/7 support; although, that has not been confirmed yet. The full set of features and pricing hasn’t been finalized.

Apple is also said to be updating the free warranty coverage you get with a purchase to a new system that offers phone support for a least a year, maybe even two years in the future. Currently, the company only offers 90 days of free telephone support.

Additionally, Apple is reportedly looking to increase the size of its home advisor team currently made up of over 4,200 technical advisors that work from home instead of an office. This saves overhead costs and makes it easier for Apple to find qualified employees.

Finally, Apple is set to improve its online support by revamping its support webpages, adding more videos and tutorials, and offering assistance over iMessage.

via Apple Insider

[signoff]

Share this:

  • Facebook
  • Twitter
  • Pinterest
  • LinkedIn

Filed Under: News Tagged With: Apple, applecare

Special Offers

  • UVCeed Mobile UVC Light Sanitizer for $119

    UVCeed Mobile UVC Light Sanitizer for $119
  • AddStars Reviews: Lifetime Subscription for $59

    AddStars Reviews: Lifetime Subscription for $59
  • Locker Password Manager Premium Plan: Lifetime Subscription for $49

    Locker Password Manager Premium Plan: Lifetime Subscription for $49
  • The 2023 Complete Blender Bundle: Learn to Create Game Art in Blender for $34

    The 2023 Complete Blender Bundle: Learn to Create Game Art in Blender for $34
  • The 2023 Complete AWS Cloud Engineer, Developer & Architect Course Bundle for $49

    The 2023 Complete AWS Cloud Engineer, Developer & Architect Course Bundle for $49

Reader Interactions

Leave a Reply Cancel reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

  • Facebook
  • GitHub
  • Instagram
  • Pinterest
  • Twitter
  • YouTube

More to See

Apple’s Worldwide Developers Conference returns June 5

Mar 30, 2023 By iHash

UVCeed Mobile UVC Light Sanitizer for $119

Mar 30, 2023 By iHash

Tags

* Apple Cisco computer security cyber attacks cyber crime cyber news cybersecurity Cyber Security cyber security news cyber security news today cyber security updates cyber threats cyber updates data breach data breaches google hacker hacker news Hackers hacking hacking news how to hack incident response information security iOS 7 iOS 8 iPhone Malware microsoft network security ransomware ransomware malware risk management Secure security security breaches security vulnerabilities software vulnerability the hacker news Threat update video Vulnerabilities web applications

Latest

Heard on the Street – 3/30/2023

Welcome to insideBIGDATA’s “Heard on the Street” round-up column! In this regular feature, we highlight thought-leadership commentaries from members of the big data ecosystem. Each edition covers the trends of the day with compelling perspectives that can provide important insights to give you a competitive advantage in the marketplace. We invite submissions with a focus […]

3CX Desktop App Supply Chain Attack Leaves Millions at Risk

Mar 30, 2023Ravie LakshmananSupply Chain / Software Security 3CX said it’s working on a software update for its desktop app after multiple cybersecurity vendors sounded the alarm on what appears to be an active supply chain attack that’s using digitally signed and rigged installers of the popular voice and video conferencing software to target downstream […]

AddStars Reviews: Lifetime Subscription for $59

Expires June 27, 2023 23:59 PST Buy now and get 90% off KEY FEATURES Why wait for customers to visit your website to see your reviews when AddStars will display them ALL, right where customers are searching – on Google’s search listings. AddStars is an innovative and comprehensive review aggregation tool that provides a range […]

Feed the Beast: How to Get Business Analytics Delivering

In this contributed article, Chonchol Gupta, CEO, Rebirth Analytics, believes that if enterprises want to identify and swerve risk, they require a radical rethink of how they obtain the data that fuels their analytics engines. With a long pedigree in Fintech, InsureTech, and supply chain innovation, Chonchol has more than a decade’s experience as a […]

The 2023 Complete Blender Bundle: Learn to Create Game Art in Blender for $34

Expires March 29, 2123 23:59 PST Buy now and get 94% off Blender Character Creator for Video Game Design KEY FEATURES Take your first steps to becoming a 3D character artist – learn everything from modeling to painting to animating the character. The course is the sequel to the highly popular Blender Character Creator course, […]

Trojanized TOR Browser Installers Spreading Crypto-Stealing Clipper Malware

Mar 29, 2023Ravie LakshmananCryptocurrency / Malware Trojanized installers for the TOR anonymity browser are being used to target users in Russia and Eastern Europe with clipper malware designed to siphon cryptocurrencies since September 2022. “Clipboard injectors […] can be silent for years, show no network activity or any other signs of presence until the disastrous […]

Jailbreak

Pangu Releases Updated Jailbreak of iOS 9 Pangu9 v1.2.0

Pangu has updated its jailbreak utility for iOS 9.0 to 9.0.2 with a fix for the manage storage bug and the latest version of Cydia. Change log V1.2.0 (2015-10-27) 1. Bundle latest Cydia with new Patcyh which fixed failure to open url scheme in MobileSafari 2. Fixed the bug that “preferences -> Storage&iCloud Usage -> […]

Apple Blocks Pangu Jailbreak Exploits With Release of iOS 9.1

Apple has blocked exploits used by the Pangu Jailbreak with the release of iOS 9.1. Pangu was able to jailbreak iOS 9.0 to 9.0.2; however, in Apple’s document on the security content of iOS 9.1, PanguTeam is credited with discovering two vulnerabilities that have been patched.

Pangu Releases Updated Jailbreak of iOS 9 Pangu9 v1.1.0

  Pangu has released an update to its jailbreak utility for iOS 9 that improves its reliability and success rate.   Change log V1.1.0 (2015-10-21) 1. Improve the success rate and reliability of jailbreak program for 64bit devices 2. Optimize backup process and improve jailbreak speed, and fix an issue that leads to fail to […]

Activator 1.9.6 Released With Support for iOS 9, 3D Touch

  Ryan Petrich has released Activator 1.9.6, an update to the centralized gesture, button, and shortcut manager, that brings support for iOS 9 and 3D Touch.

Copyright iHash.eu © 2023
We use cookies on this website. By using this site, you agree that we may store and access cookies on your device. Accept Read More
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT