NORBr leverages Elastic to keep payments on track and improve key business metrics

NORBr is the #1 global distributor of payment services for digital merchants, allowing customers to connect, manage, and benchmark all their payment services through a single API and single platform. NORBr creates the perfect match between digital merchants and payment companies via a no-code routing engine to send transactions to the best-performing payment service providers. This allows merchants to focus on their business performance and optimize their payment processing costs.

NORBr was built on the premise that the payment ecosystem is becoming increasingly complicated. For merchants, there is a growing need for orchestration — payment stacks have become very complex and have affected their agility, time-to-market, and overall performance and costs. By offering an automated marketplace, NORBr saves the merchant precious time. Its no-code platform allows customers to be autonomous and manage, in real time, the payment of all their orders in a single place.

Making the data engine run

Critical to NORBr’s value proposition is ensuring the NORBr team understands vital business metrics associated with the speed and connectivity of their solution. These essential indicators are based on four different levels:

• NORBr platform: Are the tools and microservices working correctly? The team needs to know 24/7 if something is wrong with the platform.
• Merchant level: Are transactions successful, or are there any abnormalities/issues?
• Payment Service Providers (PSP) level: Does the team need to route to an alternative partner if a particular transaction fails? 
• Merchant <-> PSP <-> payment method: Is the specific payment method accepted, and is the whole process working as it should?

NORBr is leveraging Elastic to monitor these metrics and set up alerts when there is an issue. This enables the NORBr team to measure success rates against industry benchmarks and abide by thresholds. Examples of abnormal indicators could include:

• The authorization rate by the merchant is below x% for the last y minutes with a minimum of z transactions
• The average response time for a PSP is above x milliseconds for the previous y minutes with a minimum of z transactions

The above scenarios could indicate a significant problem with the merchant’s connectivity or service and warrant immediate attention. These alerts run every minute to enable them to identify potential issues immediately. Then, they can communicate with the merchants and partners, such as PSP or risk assessment solutions. This proactive approach has received excellent feedback from NORBr’s customers.

Leveraging Elastic to keep merchants on track

Integrating with Elastic was simple to implement but also very effective. The technical stack is organized as displayed in the graphic below: