The disruptive potential of generative AI is increasingly recognised across sectors. State and local government agencies are poised for innovation, with tools like ChatGPT, Bard, and Elasticsearch leading the way. It’s crucial for government leaders to organise their data efficiently and securely harness generative AI for enhanced citizen engagement.
Generative AI’s potential includes creating custom content, engaging in personalised dialogue, and developing images. Yet, these outcomes depend on the richness of the training data. Merging generative AI with a government agency’s internal data can improve the accuracy and relevancy of citizen services, expedite mission outcomes, and channel crucial data to government employees.
To achieve this, it’s essential for government agencies to have a way to access and organise all their disparate forms of data. A unified platform provides the ability to find any information you need, no matter where it’s stored or in what format. This ensures that generative AI applications are pulling from a comprehensive and accurate data set, without any gaps or conflicting information. At the same time, a unified data platform can ensure data privacy and security.